Why Choose Us?
We offer the best customer service around, just ask one of our many satisfied customers. Here are a few of the many advantages that you receive when you choose Empire Natural Gas Corporation as your energy supplier:
- When you call us during normal business hours, a real person answers the phone. You will not waste your time going through an automated system. You will immediately be routed to the best person to help you.
- We will make every effort to complete all special requests that may arise. For example, sometimes a customer needs to know yearly consumption for a particular account or a bill estimate for accounting purposes.
- We offer the option to receive daily or weekly e-mail updates on the current market, helping you make informed decisions. This can be extremely beneficial to customers who are considering fixing their natural gas price.
- Any customer can request a savings report annually to reveal the amount of money saved being served by us rather than the utility.
- You have the option to lock the price of the remaining months of your contract during normal market hours.
- Empire Natural Gas Corporation does not require monthly contract quantities. Consequently, our customers are not penalized for using more or less than their historic monthly profile.
- As an additional service to our customers, Empire Natural Gas offers a free utility invoice auditing service. This service consists of a thorough audit of utility fees / charges. If Empire Natural Gas determines there are potential savings opportunities, the customer will be notified and provided with recommendations to take advantage of these savings.
- Empire Natural Gas Corporation has been in business for over 30 years. Our CEO and President have over a combined 69 years of experience in the industry.
- We are located in Upstate New York, geographically in the middle of most of the customers we serve.